I have been unable to log in to facebook since I changed my password about a week ago t...
GetHuman-balamxoc's customer service issue with Facebook from November 2018
17 views | 200638 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-balamxoc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-balamxoc's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-balamxoc will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-balamxoc can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-balamxoc may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-balamxoc's own words
I have been unable to log in to facebook since I changed my password about a week ago to something more secure and, unfortunately, forgot the new password * cannot find where I wrote it down. I have attempted the recovery process, but I do not seem to be receiving any SMS messages from facebook (I also had to get a new mobile phone, this week, due to a manufacturer malfunction, which may have something to do with the trouble in SMS verification). When I attempted the verification by uploading a scan of my Driver's License, I was told that this is not sufficient proof. I suspect that this is either because I have always gone by my Middle Name rather than First Name, or because the date of birth on my Driver's License does not match what I entered when I signed up for facebook, since, for the latter, I used the Julian Calendar method of reckoning, due to personal and religious preferences, and the Driver's License follows the Revised Gregorian Calendar reckoning followed in Civil usage. Could you please help me access my facebook account, again? Thank you!
GetHuman-balamxoc did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-balamxoc fixed the problem
We are waiting for GetHuman-balamxoc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-balamxoc fixes it.
This email address isn't valid
Facebook
Customer service issue
Reported by GetHuman-balamxoc
Nov 2nd, 2018 - 4 years ago
I have an issue with Facebook too
Not resolved
Seen by 17 customers so far
Similar issue to 200638 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-balamxoc started working on this issue
Nov 2nd, 2018 4:38pm
Paying Your Telecom Too Much?
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.
Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers