I called a number that said it was customer support for facebook and they lied saying m...

GetHuman-janvigen's customer service issue with Facebook from November 2018

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The issue in GetHuman-janvigen's own words
I called a number that said it was customer support for facebook and they lied saying my account was hacked. I called because I recently changed my password and logged out the other day. I couldn't quite remember the order of the letters of my password I guess because it was saying it was incorrect! I made another Facebook just temporarily so I could get on to look at something g. Now I've been trying to remember password on my own. When I click on forgot password it sends me a number for temporary password but for new temp. Account and says IT NEVER HEARD OF MY NAME FOR THE OTHER! WHAT DID THEY DO TO MY ACCOUNT??? IVE HAD FOR ** YRS!!!!!!!!!! THE PROFILE PUC IS THERE AND ALSO AN OPTION TO CLICK ON OTHER WITH NO PIC BUT THAT ONE HAS MY MARRIED LAST NAME THEN MY FIRST NAME* MY ORIGINAL IS. * GENEVIEVECRUZE@YAHOO.COM BUT NOW IT SAYS IT CANT BE FOUND IT ALSO WAS UNDER GENEVIEVE VIGENSKI I DONT REMEMBER MY PASSWORD FOR EMAIL I ALSO USED JANVIGENSKI@YAHOO.COM BUT DONT REMEMBER TGAT PASSWORD EITHER. I MADE TGE MISTAKE BY CALLING A NUMBER FOR HELP AMD THEY LOCKED ME OUT OF BOTH EMAILS!!!!!I THOUGHT I GAVE MY GMAIL WHICH IS JANVIGENSKI@GMAIL.COM BUT NOW IT DONT COME UP. I USED FOR MY TEMPORARY FB ACCOUNT. I SAY TEMP BECAUSE I WONT EVER REALLY USE AND I WANT MY ORIGINAL BACK. THE PPL AT TJIS NUMBER TRIED MAKING ME PAY THEM **.** TO PUT SOME VIRUS HACKER JUNK ON MY PHONE! THEY ALSO TALKED DISCUSTING TO ME THIS GUY CALLED ME A ****** TOLD ME TO **** HIS **** SAID **** YOU TO ME OVER AND OVER AND CALLED ME A ***** BECAUSR I LET HIM KNOW THEY WERE JUST SCAMMERS AND I WOULD NEVER PAY THEM ANYTHING! MY BLOOD PRESSURE WAS SKY HIGH I HAD TO TAKE DOUBLE BLOOD PRESSURE MEDS. IM BESIDES MYSRLF OVER THIS. FOR SOME REASON MY OLD NUMBER WAS AFFILIATED WITH THE ACVOUNT AND NOT MY CURRENT. I MADE TGE MISTAKE I GUESS BY CREATING ANOTHER ACCOUNT WITH SAME NAME BUT REVERSED. LAST NAME FIRST BECAUSE WHEN I TRY TO SIGN IN TO ORIGINAL IT KEEPS SAYING PASSWORD IS INCORRECT AND SENDS ME A TEMPORARY NUMBER FOR PASSWORD SUPPOSEDLY FOR MY ORIGINAL AC OUNT BUT ITS NOT IT TAKES ME TO THE NEW ONE I MADE JUST FOR TEMPORARY. I DONT WANT TO LISE ALL MY PUCS AND THINGS PMEASE HELP ME! MY PHONE IS ********** MY OLD NUMBER WAS **********
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Customer service issue
Reported by GetHuman-janvigen
Nov 1st, 2018 - a mon ago
I have an issue with Facebook too
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GetHuman-janvigen started working on this issue
Nov 1st 2:12am