My first account 'Ieu Jones' was hacked so I tried to deactivate it and create a new ac...

GetHuman-ieuanjon's customer service issue with Facebook from October 2018

4 views | 195352 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-ieuanjon's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ieuanjon's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ieuanjon will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ieuanjon can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-ieuanjon may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ieuanjon's own words
My first account 'Ieu Jones' was hacked so I tried to deactivate it and create a new account 'Ieuan Jones' under an outlook mail, which was closed down for impersonating my first account which was hacked and I didn't use, so I had to make my third account, 'Ieuan Jones' under my current email address *****@***.com' it is this account I want re-enabled and my hacked account 'Ieu Jones' disabled I tried to send pictures of my college ID and driving licence but I was told I was going through the wrong channel but when I went through the recommended channel I was met with an error message 'something went wrong. We're working on getting it fixed' but after * hours of trying it's still not fixed, I don't want to have to make a *th account and to re-add all my pictures and friends.

GetHuman-ieuanjon did not yet indicate what Facebook should do to make this right.

How GetHuman-ieuanjon fixed the problem

We are waiting for GetHuman-ieuanjon to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ieuanjon fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-ieuanjon
Oct 29th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 195352 others
0 customers following this

Timeline

GetHuman-ieuanjon started working on this issue
Oct 29th, 2018 2:47pm

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers