My first account 'Ieu Jones' was hacked so I tried to deactivate it and create a new ac...

GetHuman-ieuanjon's customer service issue with Facebook from October 2018

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GetHuman-ieuanjon's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ieuanjon will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ieuanjon can let us know if they help or not.
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Before contacting them, items GetHuman-ieuanjon may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ieuanjon's own words
My first account 'Ieu Jones' was hacked so I tried to deactivate it and create a new account 'Ieuan Jones' under an outlook mail, which was closed down for impersonating my first account which was hacked and I didn't use, so I had to make my third account, 'Ieuan Jones' under my current email address *****@***.com' it is this account I want re-enabled and my hacked account 'Ieu Jones' disabled I tried to send pictures of my college ID and driving licence but I was told I was going through the wrong channel but when I went through the recommended channel I was met with an error message 'something went wrong. We're working on getting it fixed' but after * hours of trying it's still not fixed, I don't want to have to make a *th account and to re-add all my pictures and friends.

GetHuman-ieuanjon did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-ieuanjon
Oct 29th, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 195352 others
0 customers following this


GetHuman-ieuanjon started working on this issue
Oct 29th, 2018 2:47pm

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