Facebook disabled my account for claiming that I pretending to be somebody (baffling...

GetHuman-tmiley's customer service issue with Facebook from October 2018

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The issue in GetHuman-tmiley's own words
Facebook disabled my account for claiming that I pretending to be somebody (baffling). They asked that I send them documents proving my appearance (photo), name and birthdate -- I have sent them photocopies of both my North Carolina driver's license as well as my U.S. passport, via their Support page, but all I have received (* times) in reply is their "canned" speech of "We cannot help you until you send us documents proving your identity that matches the information on your profile" (paraphrasing). I am completely baffled as to who reported me for "pretending to be somebody", why they did this and why Facebook continues to have my account disabled even after I sent the documents described. It's very, very frustrating.

GetHuman-tmiley did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-tmiley
Oct 23rd, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 187974 others
0 customers following this


GetHuman-tmiley started working on this issue
Oct 23rd, 2018 10:32am