I got a notification that my account was logged in from other device and it wasn’t me s...

GetHuman-sherifas's customer service issue with Facebook from October 2018

7 views | 179520 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sherifas will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sherifas can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sherifas's own words
I got a notification that my account was logged in from other device and it wasn’t me so I chose “this is not me” option, and as fast as possible, I tried to change my password buy in such situation it is of course someone hacked my account but while changing it i got a pop up notification that this is not my current password and fb asked me to login again to connect to my account and automatically logged me out.*After that i tried to enter with my password fb said to me that this was my past password and it was changed from * minute , so i tried to contact with fb but unfortunately my Facebook email iam no longer using it so i cant access my email to recover my account, then i wrote my new email to allow fb contact me within it but till now I didn’t receive any mail and that was from more than ** hours*By the way, i asked all my friends to report the account as it was hacked to prevent the hacker from doing anything *My Facebook email : *****@***.com*My account name : Sherif Ashraf*So i want my account back ASAP

GetHuman-sherifas did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-sherifas
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 179520 others
0 customers following this


GetHuman-sherifas started working on this issue
Oct 16th, 2018 2:23pm

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