I got a notification that my account was logged in from other device and it wasn’t me s...
GetHuman-sherifas's customer service issue with Facebook from October 2018
Help with my Facebook issue
First: share to improve GetHuman-sherifas's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sherifas's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sherifas will want to follow the link below to head to their help center. We will check on GetHuman-sherifas later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-sherifas may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sherifas's own words
I got a notification that my account was logged in from other device and it wasn’t me so I chose “this is not me” option, and as fast as possible, I tried to change my password buy in such situation it is of course someone hacked my account but while changing it i got a pop up notification that this is not my current password and fb asked me to login again to connect to my account and automatically logged me out.*After that i tried to enter with my password fb said to me that this was my past password and it was changed from * minute , so i tried to contact with fb but unfortunately my Facebook email iam no longer using it so i cant access my email to recover my account, then i wrote my new email to allow fb contact me within it but till now I didn’t receive any mail and that was from more than ** hours*By the way, i asked all my friends to report the account as it was hacked to prevent the hacker from doing anything *My Facebook email : *****@***.com*My account name : Sherif Ashraf*So i want my account back ASAP
GetHuman-sherifas did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-sherifas fixed the problem
We are waiting for GetHuman-sherifas to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.