I have recently lost my mobile, this had all my passwords saved for my apps and emails...
GetHuman1353861's customer service issue with Facebook from October 2018
4 views | 179371 similar | 0 following
Help with my Facebook issue
GetHuman1353861's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1353861 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1353861 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1353861's own words
I have recently lost my mobile, this had all my passwords saved for my apps and emails. I have now got a new phone, new mobile number and new email address. *I can not access my old email address which is linked to my Facebook account to reset my password. *The old email address was : *****@***.com. **I have took a photograph of my drivers license with my name, address and picture on. I have been trying to access my account for over a week now and I am no further forward. **Can someone please help me reset my password so I cans access my Facebook account. **My new email address is : *****@***.com. If you need any information this is the best email address to contact me on. *Thank you
GetHuman1353861 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1353861 fixed the problem
We are waiting for GetHuman1353861 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.