I have recently lost my mobile, this had all my passwords saved for my apps and emails...

GetHuman1353861's customer service issue with Facebook from October 2018

Help with my Facebook issue
The issue in GetHuman1353861's own words
I have recently lost my mobile, this had all my passwords saved for my apps and emails. I have now got a new phone, new mobile number and new email address. *I can not access my old email address which is linked to my Facebook account to reset my password. *The old email address was : *****@***.com. **I have took a photograph of my drivers license with my name, address and picture on. I have been trying to access my account for over a week now and I am no further forward. **Can someone please help me reset my password so I cans access my Facebook account. **My new email address is : *****@***.com. If you need any information this is the best email address to contact me on. *Thank you
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Facebook

Customer service issue
Reported by GetHuman1353861
Oct 16th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 179371 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1353861 started working on this issue
Oct 16th 12:35pm
GetHuman1353861 indicated the issue is not fixed yet.
Oct 17th 1:11pm
GetHuman1353861 indicated the issue is not fixed yet.
Oct 17th 1:54pm