Facebook Customer Service Issues

My phone number is showing as 'invalid' on Facebook, even though it's the only one I have. Consequently, I am locked out of my account with no apparent solution. I accidentally created an account last year, forgot about it, and then created another account this year to explore local businesses on Facebook. Unsatisfied with the information I had on my page, I tried to delete it and start anew, resulting in my current account access issue. Everything came to a halt as I attempted to set up the new account. I found myself unable to use it after briefly reconnecting with an old friend who waved at me. This is all due to Facebook's refusal to accept my mobile phone number.

Please assist me in accessing my account as I have forgotten both my email address and password. I changed them a few months ago and have tried all the passwords I could think of but to no avail. Initially, when I joined Facebook, I used an old email address, [redacted], but I am unsure if I used that as my new password or a different one. I remember my original password was "riomaakadavis." However, I have also forgotten the password for that old email. This is crucial because my account holds precious memories of my late father, whom I recently lost, and my mother, who passed away in [redacted]. In case of any unfortunate event, I have designated my daughter, Trish Davis, previously known as "angelrio wusgud," to take over my account. Kindly help me regain access to my Facebook account. Thank you for your assistance.

I received a message on messenger from a friend about a child with cancer, which she later confirmed was a scam. I decided to log out of Facebook to change my password, but when I attempted to use my recent password, it was showing as invalid or considered an old password. Consequently, I am currently unable to access my Facebook account. I am hesitant to create a new account as many of my pictures are on my current Facebook profile. When I tried to log in with the same email on Yahoo, I was notified that the email account does not exist. However, when I tried to create a new account with the same email, it stated that the account already exists. I need assistance and would prefer not to create a new account. The email associated with my Facebook is [redacted] Can you please help me set up a different email? Thank you, Menchu Carmen.

I frequently use the person-to-person money transfer feature with my Mother. Even though I am actually 17, my birthday is set to show as 18 to avoid unwanted attention. Recently, we exceeded the $2,[redacted] limit, leading to a verification issue due to the mismatch in my age. Despite having my mother listed on Facebook for years, my account was disabled without valid reason. I rely on sending money to my mother for bills, and it's challenging not being able to do so. I reached out to Facebook for help but haven't received a response yet. I hope to resolve this matter soon as we heavily depend on this feature.

I am currently facing two issues: 1. Living in China requires me to use a VPN to access Facebook. However, whenever I try to connect, my Ads account becomes unusable. This forces me to contact customer support repeatedly, slowing down my work. Interestingly, I can run Ads using other platforms like Shopify on Facebook without any issues. This discrepancy seems absurd. 2. The lack of response from Facebook's support team exacerbates the situation. Despite sending three inquiries through the website, I haven't received a single response in over a week. It's disheartening to see a company of Facebook's stature neglect customer concerns in such a manner.

Facebook blocked access to my personal page, Phil Fed on Semaphore, on 6 October [redacted], citing "Unusual activity," which I dispute. Their request for a photo for verification is puzzling since I have never uploaded one. Despite sending a personal photo as requested, I remain locked out without updates after ten days. My uploaded profile and cover photos were rejected initially. Facebook has not responded to my efforts or provided a reason for the block, hindering my access to the account, which is also an administrator for my business. I am unable to use the "Deactivated Account" form as my account isn't classified as deactivated, further complicating the situation.

My account under Kimberly Jenkins from Livonia, Michigan has been disabled despite my numerous attempts to explain the situation and provide my ID. I am unable to communicate with my family and friends because of this issue. I suspect my ex-boyfriend hacked my account back in [redacted] and removed all my pictures. I had this Facebook account for a long time, and now I have made a new account. Please, I urge you to resolve this matter urgently. Thank you for your prompt attention to this.

I am encountering a problem accessing my Facebook account after getting a new phone. I cannot remember my password, and the email linked to my account is unreachable as it was created when I was young and I no longer have access to it. Despite attempting various methods to recover my account, I have been unsuccessful. Although I resorted to creating a new account, Facebook has locked me out of it for security reasons. Can you assist me in resetting my password so I can regain access to my original account? Your help is greatly appreciated.

I am having trouble accessing my account. When attempting to log in, I am prompted to verify my identity through selecting my login email or phone number. After choosing the desired contact information and confirming the changes, the system presents a confirmation pop-up that prompts me to click "OK." Unfortunately, once I click "OK," nothing happens, and the page remains unresponsive. If I click the "OK" button multiple times, I receive an error message stating that I have been blocked from using the feature due to suspected misuse. I have been stuck at this stage for a week and am unable to access my Facebook account. I have also attempted to reset my password, but I am not receiving the confirmation email. I have explored using the trusted friends option, but still, I am not receiving any emails to gain access to my account. I appreciate any guidance or assistance in resolving this matter promptly. Best regards, Roxanne S.

Hello, my name is Kim Hall. I am writing to notify you about a member with multiple fake accounts who is harassing and threatening individuals in our group. He is accusing people of scamming and fraud through posts and private messages, often with his friends also sending harassing messages. After harassing someone, he blocks them, preventing any contact. He administers the group "World's Cutest Chihuahuas" and continues to spread lies about those he blocks. He creates fake Facebook accounts to infiltrate other groups and cyberbully people. This behavior needs to be addressed. I have evidence with screenshots and multiple individuals who can confirm this. Should I involve social media platforms or law enforcement? This individual has even posted derogatory comments about people's children, causing fear among members as he knows their addresses. Please reach out to me promptly.

My account was blocked without a valid reason, and now Facebook is requesting official documents for identity verification, which I believe is unjust. I recently disagreed with a post on Facebook that offended me, and instead of liking it, I expressed my disapproval politely. Subsequently, I received an unfriendly reply from someone which I refrained from responding to. Suddenly, Facebook blocked my page and account, demanding proof of identity. I find this situation to be a violation of my rights. While I did provide some evidence like my membership card and student ID, Facebook rejected it. I am aware they have no authority to request this information. I have personal conversations and information on my account that I wish to retrieve if they don't reinstate my access. I strongly oppose Facebook's actions and refuse to comply unless my account is reinstated. Any guidance on resolving this issue would be greatly appreciated. Thank you. Regards, Teach Word

Hello, our advertising account recently got flagged for violating Facebook's policy. We've appealed to Facebook's support team, but they stated the decision is final. We believe the issue arose from a disapproved post that we tried to boost multiple times. Despite the rejection, we've kept the ads in our manager. We acknowledge that the content of our ad infringed on Facebook's advertising policy regarding personal attributes. We apologize for this mistake and assure you that we won't repeat it in the future. Can you please guide us on how to reactivate our ad account? We are awaiting your prompt response. Thank you.

I'm facing issues with my Facebook account. My phone number was removed without any notification, and I can't receive verification codes due to this. I receive two different reset codes, one for my recovery email and another for my primary email, causing confusion. I suspect my account might have been hacked back in April. The account settings seem to have been tampered with, changing my phone number and recovery email without my authorization, leading to difficulties in account recovery. Additionally, the Facebook app notifications are not functioning correctly, making it cumbersome to navigate the platform. I'm frustrated with the lack of response or support from Facebook in resolving these critical account issues. Kindly assist in resolving these security and technical concerns promptly. Brenner H. from Abilene, Texas.

The Cylinder6 (Loves Park IL) Facebook page business account holder is breaching my rights by using a video suggesting my continued involvement for business gains. I am asking for the immediate removal of the page. Despite my attempts to address this directly, no cooperation has been received from the account holder. If the page is not taken down promptly, I will involve legal representation. Facebook's failure to act post this complaint will be viewed as complicity in the infringement. Thank you, Dean Rusk.

Hello, I am having trouble accessing my Facebook account. My original email associated with the account is [redacted], and I've been trying to change it to [redacted] without success. The phone number linked to the account is [redacted]. Despite providing my trusted contact codes, I keep encountering errors when I try to make the change. Additionally, when I request a password reset code to be sent to my cell phone, I never receive it. I have full access to my phone number but am unable to receive the reset codes. I've attempted to resend the code multiple times without any luck. It would be greatly appreciated if you could assist me in resolving this issue and help me receive the reset code on my cell phone. Thank you for your help.

I recently misplaced my phone which had all my saved passwords for apps and emails. I've since replaced it with a new phone and a new email address. Unfortunately, I am unable to access my old email linked to my Facebook account to reset my password. The old email address is [redacted] I have a photo of my driver's license with my name, address, and picture. Despite my efforts for over a week, I haven't been able to make progress in accessing my Facebook account. I need assistance in resetting my password. My new email address is [redacted] Please use this email for any communication. Thank you.

I received the following message and would like to verify its authenticity: Dear Katja Steiner, We are pleased to announce that you have won the Facebook International Lottery, with a prize of US$[redacted],[redacted]. The draw occurred at Facebook headquarters in California, and your winning reference number is FBG/F528/145US. For verification, please provide a valid copy of your Passport, Driving license, or National ID Card. Contact Details: Address: Mobile Number: Occupation: Marital Status: Country of Residence: Nationality: Sincerely, Joaquin Xavier Director of Comm./Public Affairs Facebook, Inc.

My Facebook account was hacked, and the password was changed. Unfortunately, I no longer have access to the email linked to it. Despite trying to secure my account by submitting my ID, an error message keeps appearing. I attached my ID and the error message for reference. I need assistance regaining access to my account to update my contact information and use Facebook again. It's frustrating that someone keeps hacking my account and changing the password, effectively locking me out. I reported the hacking, but it happened again two days later. I can't reset my password, yet someone else could, supposedly from my computer or network, which is inaccurate. Thanks, K.A. Email: [redacted] Email associated with Facebook: [redacted] Phone: [redacted]

I received a notification that my account was accessed from another device, but it wasn't me. I selected the "this is not me" option and tried changing my password quickly. However, while changing it, I was informed that the password I was using wasn't current, and I was prompted to log in again. When I attempted to log in, Facebook indicated that my previous password had been changed a minute ago. I tried reaching out to Facebook, but I no longer have access to the associated email address to recover the account. I have provided a new email address for contact, but I have not received any communication yet, even after 24 hours. I have also asked my friends to report the account as hacked. My Facebook email is now [redacted], and my account name is Sherif Ashraf. I am eager to regain access to my account as soon as possible.

Hello, I had a Facebook account under the name Sonam Khurana for the past 7-8 years and another account under the name Alisha Arora that I haven't used. After logging out due to a phone issue, I tried to log in but was prompted to reset the password which I didn't change. By mistake, I logged into the Alisha Arora account that I haven't used for a long time, believing it was linked to my email with the same password. I deleted the Alisha Arora account to try to access Sonam Khurana's old account but I'm still having trouble. I can't access Sonam Khurana's account as I forgot the Yahoo email linked to it, which I never used, and the phone number associated with it is inactive. I would appreciate any assistance in recovering my account. Thank you.