Facebook catalog not connecting to instagram. So shopping feature is not available

GetHuman-jayniepo's customer service issue with Facebook from October 2018

18 views | 178430 similar | 0 following
Help with my Facebook issue
GetHuman-jayniepo's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jayniepo will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jayniepo can let us know if they help or not.
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The issue in GetHuman-jayniepo's own words
Hi I'm so desperate for an answer and hope you can help**I've done everything to try and connect Facebook shop*catalog to my instagram account. I did everything as explained on the fb help centre but it's still not showing on IG. **I have reported a problem to fb and IG. But it seems there is no way to get in touch with someone. It's so frustrating cause everyone I know has the feature and it was easy to set up and mine just doesn't work**I just need the shopping feature to be activated on my Instagram account and connect to my Facebook catalog.**It is a business account and I do have all the requirements for it to work. But the button that is supposed to be under "business" is missing. So no way to tag items or link it to instagram*It's crucial for my business**Please help
It effects small business in a huge way. I do my part and support Facebook marketing and run weekly adds. So it's not like I'm just asking and not giving
I just want them to enable the shopping feature on my instagram account
I've searched the whole of Google. Watched many YouTube videos and read through everything related to that on the Facebook help centre. The only thing I can find is people struggling with the same issue that can't find any answers
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Facebook shop to Instagram shop
Customer service issue
Reported by GetHuman-jayniepo
Oct 15th, 2018 - 4 years ago
Seen by 18 customers so far
Similar issue to 178430 others
0 customers following this
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GetHuman-jayniepo started working on this issue
Oct 15th, 2018 4:35pm
GetHuman-jayniepo indicated the issue is not fixed yet.
Oct 15th, 2018 5:00pm
GetHuman-jayniepo indicated the issue is not fixed yet.
Oct 17th, 2018 5:54am
GetHuman-jayniepo indicated the issue is not fixed yet.
Oct 17th, 2018 5:55am
GetHuman-jayniepo indicated the issue is not fixed yet.
Oct 17th, 2018 6:27am
GetHuman-jayniepo indicated the issue is not fixed yet.
Oct 17th, 2018 6:27am

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