Hi My Facebook profile name is Mohamed Imthadulla from Singapore. Recently, I had creat...

GetHuman-imthadul's customer service issue with Facebook from October 2018

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The issue in GetHuman-imthadul's own words
Hi My Facebook profile name is Mohamed Imthadulla from Singapore. Recently, I had created a page called C Maa Global for my e- com business. Since then I have been running few ad campaigns in FB with some budget to advertise my products in FB.** Since I am beggineer and new to FB ads, I had used detailed targeting option. Noticed that I had been charged around *** SGD in ** to ** days. I made * sales conversion recently and the cost per sale is showing SGD *** for one product purchase conversion where my product price was USD ** only. Click per link cost was too high too...** Sad part is there is no proper guidance or support from FB help center to assist me to run a cost effective campaigns.**Had watched you tube videos, read blogs, guides etc etc.. but still there are so many unclear points in ad set.** Some people in internet advising to use customs and look alike audience...* but in may case, my views, add to cart and puchaces are limited to create custom audience...hence I used detailed targeting to target with specific interest, demographics, location age, ets.. I go by suggestions and the audiance size become broader and FB charged me for impressions, CTR and conversions. ** Now my questions are, ***. For a begginer like me, how can I create customs audience? Let’s say I have few *** views, add cart n * purchases, how can I create customs audience with this?**Even if I create a custom audience using traffic for my campaigns, can I have choose both custom audience and detailed interests in one ad set? The reason why I am asking this is, I am keep testing*audience with different combination of interests n behaviors. And the ads get updated or published every time I do some changes.** I tried creating an ad set with both custom (audience who visited my website in ** days) AND people who Match( detailed interests) but my Audiance Size does not show any numbers. Combination of customs audiance and targeting interest doesn’t work together?** Now, I am confused, for a begginer, to get more conversion, so I need to run * campaigns? One with custom audience ? One with detailed targeting? Note that I do not have enough traffic yet? What should I do to get some results? In your guides there are no combination* specific scenarios for begginers.**One more thing, let say if I am selling baby products ( example a baby walker), let say I am using detailed targeting like interest, behaviors etc, how can I use narrow audience option to narrow down my targeting and get better results.? Please give me some relevant example.. please do not send me default guide answers..because I am not using sign up ads* news letters campaigns. These scenarious you give in website dosn’t Help!**I am a paying customer, FB has changed high for my campaigns, and FB is one of the billion dollar reputable social platform company.. for you my money may looks peanuts,,, however, I deserve a proper response support and guidance from FB. Hence please do not divert me to default FAQ. **Kindly analyze my given scenario above and give a robust solution so that both FB and myself get some business and benefits.**Hope that FB would do the needful soon. **Thank you.**Warm regards,**Imthadulla.**I*****@***.com*Imtg*upbeat@hotmail. Com ( FB email I’d)
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Customer service issue
Reported by GetHuman-imthadul
Oct 15th, 2018 - 2 mons ago
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Oct 15th 1:06pm