Hi My Facebook profile name is Mohamed Imthadulla from Singapore. Recently, I had creat...

GetHuman-imthadul's customer service issue with Facebook from October 2018

14 views | 178192 similar | 1 following
Help with my Facebook issue
First: share to improve GetHuman-imthadul's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-imthadul's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-imthadul will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-imthadul can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-imthadul may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-imthadul's own words
Hi My Facebook profile name is Mohamed Imthadulla from Singapore. Recently, I had created a page called C Maa Global for my e- com business. Since then I have been running few ad campaigns in FB with some budget to advertise my products in FB.** Since I am beggineer and new to FB ads, I had used detailed targeting option. Noticed that I had been charged around *** SGD in ** to ** days. I made * sales conversion recently and the cost per sale is showing SGD *** for one product purchase conversion where my product price was USD ** only. Click per link cost was too high too...** Sad part is there is no proper guidance or support from FB help center to assist me to run a cost effective campaigns.**Had watched you tube videos, read blogs, guides etc etc.. but still there are so many unclear points in ad set.** Some people in internet advising to use customs and look alike audience...* but in may case, my views, add to cart and puchaces are limited to create custom audience...hence I used detailed targeting to target with specific interest, demographics, location age, ets.. I go by suggestions and the audiance size become broader and FB charged me for impressions, CTR and conversions. ** Now my questions are, ***. For a begginer like me, how can I create customs audience? Let’s say I have few *** views, add cart n * purchases, how can I create customs audience with this?**Even if I create a custom audience using traffic for my campaigns, can I have choose both custom audience and detailed interests in one ad set? The reason why I am asking this is, I am keep testing*audience with different combination of interests n behaviors. And the ads get updated or published every time I do some changes.** I tried creating an ad set with both custom (audience who visited my website in ** days) AND people who Match( detailed interests) but my Audiance Size does not show any numbers. Combination of customs audiance and targeting interest doesn’t work together?** Now, I am confused, for a begginer, to get more conversion, so I need to run * campaigns? One with custom audience ? One with detailed targeting? Note that I do not have enough traffic yet? What should I do to get some results? In your guides there are no combination* specific scenarios for begginers.**One more thing, let say if I am selling baby products ( example a baby walker), let say I am using detailed targeting like interest, behaviors etc, how can I use narrow audience option to narrow down my targeting and get better results.? Please give me some relevant example.. please do not send me default guide answers..because I am not using sign up ads* news letters campaigns. These scenarious you give in website dosn’t Help!**I am a paying customer, FB has changed high for my campaigns, and FB is one of the billion dollar reputable social platform company.. for you my money may looks peanuts,,, however, I deserve a proper response support and guidance from FB. Hence please do not divert me to default FAQ. **Kindly analyze my given scenario above and give a robust solution so that both FB and myself get some business and benefits.**Hope that FB would do the needful soon. **Thank you.**Warm regards,**Imthadulla.**I*****@***.com*Imtg*upbeat@hotmail. Com ( FB email I’d)

GetHuman-imthadul did not yet indicate what Facebook should do to make this right.

How GetHuman-imthadul fixed the problem

We are waiting for GetHuman-imthadul to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-imthadul fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-imthadul
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 178192 others
1 customer following this


GetHuman-imthadul started working on this issue
Oct 15th, 2018 1:06pm