I've been going back and forth with Facebook to recover my account for the last * days...

GetHuman1347380's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1347380's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1347380 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1347380 can let us know if they help or not.
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Before contacting them, items GetHuman1347380 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1347380's own words
I've been going back and forth with Facebook to recover my account for the last * days. No directions sent to me by Facebook have worked. Below, I will explain what has occurred:***) I am sent the following message from Facebook: "You don't have any valid codes right now". ***) I request (and receive) a new code.***) I submit the code, but it still does not allow me to access my account.***) Facebook asks me to "Please enter your email or phone number to search for your account".***) I submit my information.***) Facebook asks "How do you want to get the code to reset your password"?***) I click to receive the code via email.***) Facebook directs me to "Please check your email for a message with your code. Your code is * numbers long"***) I go to my email and obtain the code.****) I enter the Reset Code.****) Facebook asks me to "Choose a new password".****) I choose a new password.****) I submit the new password.****) Facebook still does not grant me access to my account.****) I exercise the option to obtain a new * digit code via Code Generator.****) I obtain the code.****) I input the code, but still cannot access my account.****) I have followed every Facebook direction and repeated this process over ** times.****) I've even had codes texted to me, but they don't work either.****) No directions I've followed (from Facebook) have granted me access to my account. I keep going in never-ending circles.**One email I received from Facebook stated to utilize the "One Click" button to gain access to my account, but it just led me to the same directions I keep receiving that don't work.**Is there a way to speak with a live representative to work on the steps together to final resolve what the directions received have not been able to???**Please, advise.**Thank you.

GetHuman1347380 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1347380
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 178243 others
0 customers following this


GetHuman1347380 started working on this issue
Oct 15th, 2018 1:58pm

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