I’m really having an issue. So my family and I got new phones and of course when you do...
GetHuman1345009's customer service issue with Facebook from October 2018
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Help with my Facebook issue
GetHuman1345009's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1345009 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1345009 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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The issue in GetHuman1345009's own words
I’m really having an issue. So my family and I got new phones and of course when you do that you have to log back into all your apps. Well, I can not for the life of me get back into my Facebook. I can’t remember my password. I’ve tried everything. And I can’t just have Facebook email me my password because my account is attached to the email I made when I was like a child. And I don’t have access to that email. I can’t remember that password. I’ve tried. All the outlets you guys provide in trying to get back into your account, but I’ve sadly failed. Except for contacting you like this. PLEASE HELP. I promise it’s me desiring to get back into my account. I even finally gave up after a while and just started a new one, (even though I’ve had this one since my youth), and you guys locked me out of the new one for security measures.
GetHuman1345009 did not yet indicate what Facebook should do to make this right.
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