I’m really having an issue. So my family and I got new phones and of course when you do...

GetHuman1345009's customer service issue with Facebook from October 2018

8 views | 177669 similar | 0 following
Help with my Facebook issue
GetHuman1345009's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1345009 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1345009 can let us know if they help or not.
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The issue in GetHuman1345009's own words
I’m really having an issue. So my family and I got new phones and of course when you do that you have to log back into all your apps. Well, I can not for the life of me get back into my Facebook. I can’t remember my password. I’ve tried everything. And I can’t just have Facebook email me my password because my account is attached to the email I made when I was like a child. And I don’t have access to that email. I can’t remember that password. I’ve tried. All the outlets you guys provide in trying to get back into your account, but I’ve sadly failed. Except for contacting you like this. PLEASE HELP. I promise it’s me desiring to get back into my account. I even finally gave up after a while and just started a new one, (even though I’ve had this one since my youth), and you guys locked me out of the new one for security measures.

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Customer service issue
Reported by GetHuman1345009
Oct 14th, 2018 - 4 years ago
Seen by 8 customers so far
Similar issue to 177669 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1345009 started working on this issue
Oct 14th, 2018 11:02pm
GetHuman1345009 indicated the issue is not fixed yet.
Oct 15th, 2018 11:51pm
GetHuman1345009 indicated the issue is not fixed yet.
Oct 16th, 2018 3:29am