I was reading posts on FB and a message popped up stating that my FB was about to expir...

GetHuman1334649's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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GetHuman1334649's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1334649 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1334649 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1334649's own words
I was reading posts on FB and a message popped up stating that my FB was about to expire and my screen went blank. Same with Messenger. I've talked to friends and the hacker is using my account. I have contacted the help center many times because when I try to open a new account it won't let me. It says my email address is already associated with another account. I was hacked thru messenger earlier this year, I think and so I opened a new account so I have * accounts and possibly a *rd. I haven't had a phone with FB etc until about * years ago. My first phone I had isn't hardly working so I bought this phone thus where the *rd account. Can these accounts be deleted except for this one that hacker expired? Also, I've gotten as far as taking a picture of myself holding a code number but don't know how to send it to my sms, which a friend told me that was my text messaging. I tried but then lost where I was on the Help Center page. How do I do this and what can I do to keep this hacker from exporting my account again? PLEASE HELP. I don't know anyone who can help me learn all of the above mentioned.
GetHuman1334649 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1334649
Oct 12th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 175406 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1334649 started working on this issue
Oct 12th, 2018 8:04pm

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