My daughter has been contacting Facebook for more than a week. She is locked out of he...

GetHuman1334450's customer service issue with Facebook from October 2018

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Help with my Facebook issue
GetHuman1334450's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1334450 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1334450 can let us know if they help or not.
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The issue in GetHuman1334450's own words
My daughter has been contacting Facebook for more than a week. She is locked out of her account. She has sent her picture with her drivers licence etc...she has had her facebook since she was an early teen it was under an old aol email account and a cell number that no longer exists. Can you please let me know what else she can do to access her facebook account. I told her I would try, she has had no success with codes because they are being sent to a phone that doesn't exist as well as an email that we don't have the password for any longer. Aol will not help get into the account without the phone number associated with the account. I am hoping someone will respond to me so I can tell her what to do next she is not receiving any response from her inquiries. She is extremely frustrated and soon to be married so this has been her main communication with friends and family discussing wedding plans.**Please advise....**My name is Nancy Money...*My number is ***-***-****
GetHuman1334450 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1334450
Oct 12th, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 175380 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1334450 started working on this issue
Oct 12th, 2018 7:36pm
GetHuman1334450 indicated the issue is not fixed yet.
Oct 13th, 2018 9:59pm
GetHuman1334450 indicated the issue is not fixed yet.
Oct 13th, 2018 9:59pm
GetHuman1334450 indicated the issue is not fixed yet.
Oct 13th, 2018 10:00pm
GetHuman1334450 indicated the issue is not fixed yet.
Oct 15th, 2018 5:18pm

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