For a few days i kept receiving my friends telling me that I had friend requested them...

GetHuman1320369's customer service issue with Facebook from October 2018

3 views | 174289 similar | 0 following
Help with my Facebook issue
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GetHuman1320369's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1320369 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1320369 can let us know if they help or not.
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Before contacting them, items GetHuman1320369 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1320369's own words
For a few days i kept receiving my friends telling me that I had friend requested them again. After that I was having trouble logging onto my account after I had spoken to a company on the phone they told me that I had a Trojan horse and also someone did something to one of my IP addresses from North Korea. I also received an email I think it was from Facebook asking me if I had signed onto my Facebook account from the Dominican republic. Now I cannot sign on to my Facebook at all. It keeps telling me that it will send me a password to my message But never does. Also when I try to cite in my email address my phone number it says it does not recognize me as a member of Facebook. I have had a Facebook account for many years now I have no idea what’s going on and I’m very worried. Please help me please !!!

GetHuman1320369 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1320369
Oct 11th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 174289 others
0 customers following this


GetHuman1320369 started working on this issue
Oct 11th, 2018 5:54pm

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