I am selling a wedding dress on Facebook Marketplace to a woman called Katherine in Dov...

GetHuman-chloesou's customer service issue with Facebook from October 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-chloesou will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-chloesou can let us know if they help or not.
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The issue in GetHuman-chloesou's own words
I am selling a wedding dress on Facebook Marketplace to a woman called Katherine in Dover. I didn't get her last name. *I went back onto messenger to send her some more photos of the dress so she can finalise her decision. *My password had been changed so I reset my password. As far as I know all my conversations with other people are there besides the one with Katherine - I haven't deleted it because it is very important but it is no where to be seen on my messenger notifications. I would like to know if there is someway Facebook can retrieve the messages or at least tell me why the messages aren't there anymore. I have tried to search for her, I have tried to search for the messages but nothing. I really need help with this so please may you get back to me asap
GetHuman-chloesou did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-chloesou
Oct 11th, 2018 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 174061 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-chloesou started working on this issue
Oct 11th, 2018 2:59pm
GetHuman-chloesou indicated the issue is not fixed yet.
Oct 11th, 2018 3:00pm

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