My brothers account was hacked and now there is someone posting horribly vulgar and vio...

GetHuman1174569's customer service issue with Facebook from September 2018

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Help with my Facebook issue
GetHuman1174569's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1174569 will want to follow the link below to head to their help center. We will check on GetHuman1174569 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1174569 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1174569's own words
My brothers account was hacked and now there is someone posting horribly vulgar and violent content in Arabic and now I am getting messages and phone calls from the messenger app. Multiple members of my family (including my brother) have reported this account frequently, and time and time again Facebook does aboslutely nothing). I am extremely concerned and quite frankly disappointed in a company with millions of dollars that cannot even hire someone to answer the phone and talk through these extremely serious issues. If Facebook continues to do nothing about this matter, I will be forced to go to law enforcement and to be frank, I am not holding my breath waiting for something to be done on Facebook’s end. What does it take for this to be taken seriously? People conspire and organize serious crimes on this social media platform and the fact that I am a young girl getting video requests late at night from an account that got hacked from my brother is not only scary but completely unacceptable. Do better than what you’ve been doing.
GetHuman1174569 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1174569
Sep 21st, 2018 - 6 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman1174569 started working on this issue
Sep 21st, 2018 5:11am
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Sep 21st, 2018 5:11am