I tried to login to my account from a computer at WalMart and you guys locked the accou...

GetHuman-snulty's customer service issue with Facebook from September 2018

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The issue in GetHuman-snulty's own words
I tried to login to my account from a computer at WalMart and you guys locked the account. Now, in order to unlock it, you want me to confirm my identity. Evidently the birthday I used when I set up the account isn't the correct one. I don't know what I used. I also don't have my cell phone becasue someone stole my car and my phone was in it. I am expecting a replacement telephone to be delivered later today. I think my facebook account has an old phone number on it. The old number is (***) ***-****, however, my new number is (***) ***-****. I also can't pass the identify photos of your friends option because I have so many friends that aren't really my friends, that I am unable to successfully identify enough of them to pass that test. How can I get my account unlocked as quickly as possible? I await with keen anticipation your prompt response as facebook is currently the only method of communication for me as I don't have a phone.
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Customer service issue
Reported by GetHuman-snulty
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-snulty started working on this issue
Sep 20th, 2018 3:09pm