Hi, my name is Kristina Soucy and that's the name on my Facebook account. Facebook kept...

GetHuman1168887's customer service issue with Facebook from September 2018

Help with my Facebook issue
The issue in GetHuman1168887's own words
Hi, my name is Kristina Soucy and that's the name on my Facebook account. Facebook kept resetting my password every time I tried to log on. I had to do a new password everytime I logged on, so I'd go three my email to get it however I have * emails, my old email was from when i was a teenager and that is the one I used to sign up for facebook. Then as I got older that email became no longer, now i have a different one and somehow facebook switched back to me old email so now i cant change my password because i dont remember my old email password. This is so frustrating!! My old email is *****@***.com which I do not use anymore nor do I know the password to it anymore and it's been over ** years since I've used it so I cant recover my password from hotmail. My new email is K*****@***.com . If I could just get that email attached to my facebook account then I could reset my password. I tried to get a new facebook just to copy my pictures however my original facebook with all my stuff on it I made it privet so I cant even get my pictures which are all of my child growing up threw the years and I dont have other copies of those pictures which is heart breaking if I cant get them back, that's like a life time of memories lost. I've spent a lot of time crying over this because I doubt have copies of those pictures and I cant get on my facebook to get them. Is there a way this could be fixed? Please tell me there is a way to fis this please, and thank you very much for your time.
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Facebook

Customer service issue
Reported by GetHuman1168887
Sep 20th, 2018 - 6 mons ago
I have an issue with Facebook too
Fixed
Seen by 8 customers so far
Similar issue to 146950 others
1 customer following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1168887 started working on this issue
Sep 20th, 2018 12:41am
GetHuman1168887 indicated the issue is not fixed yet.
Sep 27th, 2018 6:11am
GetHuman1168887 indicated the issue is not fixed yet.
Sep 27th, 2018 6:16am
GetHuman1168887 indicated the issue is not fixed yet.
Sep 27th, 2018 6:16am
GetHuman1168887 indicated the issue is not fixed yet.
Sep 27th, 2018 6:16am