My ad page was unpublished after ending a split test early in order to change one of th...

GetHuman-dylfalc's customer service issue with Facebook from September 2018

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The issue in GetHuman-dylfalc's own words
My ad page was unpublished after ending a split test early in order to change one of the pictures on my A creative ad. I changed the picture and immediately the ad preview would not load and said that it did not meet Facebook guidelines. I changed the picture back to the previous picture and still had the same message in my ad preview. I decided to complete delete the ad and make another in order to try to fix the problem. However, after beginning the ad creation process it said I did not have any available Facebook pages to run this ad with and that a page must be published in order to run an ad. Confused, I went to my business page and sure enough it was unpublished. I have read over the Facebook guidelines and am almost positive my website and ads do not violate any rules. I sell baby onesies. My products are all based on Halloween meaning that soon, advertising for them is going to become essential and soon after will become pointless. Please get back to me soon and review your decision to unpublish my page. Page: The Onesie Way.

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Customer service issue
Reported by GetHuman-dylfalc
Sep 16th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 142620 others
0 customers following this


GetHuman-dylfalc started working on this issue
Sep 16th, 2018 3:46pm