I think that my account was hacked, I detected an unauthorized entry from California US...

GetHuman-stapetki's customer service issue with Facebook from September 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-stapetki will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-stapetki can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-stapetki's own words
I think that my account was hacked, I detected an unauthorized entry from California US in my Security tab and the language of the page was changed as well to Spanish from English. Changed the password, activated two factor authentications, but what surprised me the most, was the existence of a page under my name and the activation of an ad account which also had a balance of ** PEN (Peruvian currency), and a PagoEfectivo card linked. *The transaction occurred in ** September **** **:**, I think that it is Peru time judging by the changed time zone in my ad account (I never had one before, used FB solely for personal purposes). **Immediately I deleted the page I was in charge of, and deactivated the ad account. Is there anything more I can do to make sure that something like that never happens again, and learn whether it was a mistake on my security that allowed him to gain access or on yours?

GetHuman-stapetki did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-stapetki
Sep 16th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 142441 others
0 customers following this

Timeline

GetHuman-stapetki started working on this issue
Sep 16th, 2018 12:46pm

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