I have a Facebook account. It was hacked a few weeks ago, FB took me off of marketplace...

GetHuman-sjcal's customer service issue with Facebook from September 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sjcal will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-sjcal can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-sjcal's own words
I have a Facebook account. It was hacked a few weeks ago, FB took me off of marketplace and BST pages. Which makes no sense as I was hacked. I was hacked *-* more times. FB shut off my account. I made a new account with very few people and made only a couple comments and Facebook shut me down again. I run a business, I use Facebook and I communicate through messenger. I’m deaf and I’m an older female. I’m not a hacker or a robot. I don’t understand Facebook issue with me? I don’t understand why I’m being singled out? No one I know has these issue. Facebook says it’s a security issue. But I’m the victim being treated as the bad guy. How do I fix this. The security issue keep singling me out and shutting me down.

GetHuman-sjcal did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-sjcal
Sep 15th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 141732 others
0 customers following this


GetHuman-sjcal started working on this issue
Sep 15th, 2018 6:40pm