I'm writing on behalf of my grandmother, Sue Vandevere, regarding a couple of questions...

GetHuman1147483's customer service issue with Facebook from September 2018

7 views | 141590 similar | 0 following
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The issue in GetHuman1147483's own words
I'm writing on behalf of my grandmother, Sue Vandevere, regarding a couple of questions she has about recent happenings with her Facebook account. Sometime over Labor Day weekend, she opened her account and says there were * friends listed, when in fact she has ** friends. A couple of days later, she opened her account again and once again had ** friends. Also, she says that she saw a suggestion from me and my father, James Marshall, that she start a birthday fundraiser. However, neither of us made such a suggestion to her. She did start the fundraiser, and a couple of people, including me, have donated to it. Can you please let me know: *.) What explains my grandmother's friends disappearing then reappearing* and *.) Whether, based on my description and any investigating you may be able to do, the Facebook fundraiser suggestion my grandmother saw was generated by Facebook, or by an outside entity such as a hacker? Thank you very much, and I look forward to your reply. Regards, Susan

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Facebook

Customer service issue
Reported by GetHuman1147483
Sep 15th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 141590 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1147483 started working on this issue
Sep 15th, 2018 3:48pm
GetHuman1147483 indicated the issue is not fixed yet.
Sep 15th, 2018 3:50pm

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