I belong to a group called Acadian & French Canadian Gedmatch & DNA Matching. Members...

GetHuman-courtna's customer service issue with Facebook from August 2018

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The issue in GetHuman-courtna's own words
I belong to a group called Acadian & French Canadian Gedmatch & DNA Matching. Members of the group had the option to submit their DNA kit numbers to try to link with other members of the group. Submission of kit numbers was completely voluntary and not manditory. There was no way for you to be included in the database or be included a search unless you VOLUNTARILY submitted your kit number. We had a spreadsheet DNA matching tool that one could choose to use to find DNA matches within the group. Again all of this is voluntary and if you chose not to participate, no information would be able to be accessed. Someone has trolled our group, had the tool removed and had a complaint filed against our administrator. FB needs to rectify this situation with an apology to the group administrator and repost our valuable tool and remove the troll if they did not file a claim anonymously. No one should be able to make a claim anonymously. This action has impinged on the rights of the members of our group to have the discourse we expected when we joined this group. I hope to receive a response to this request in an efficient time frame.
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Customer service issue
Reported by GetHuman-courtna
Aug 27th, 2018 - 4 mons ago
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Seen by 10 customers so far
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GetHuman-courtna started working on this issue
Aug 27th 4:40pm