Hello, we are Carethy, an e-commerce company based in Barcelona, Spain. We sell product...

GetHuman1041733's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1041733's own words
Hello, we are Carethy, an e-commerce company based in Barcelona, Spain. We sell products related to beauty, diets, sports, childhood, and health. We have another website named "Biuky by Carethy" where we are focusing to sell only premium and natural products. Currently, we are trying to make Biuky's Instagram active again. The company created the Instagram and Facebook in ****, but the person in charge for that is not in the company anymore. So, we cannot recover the email & password of that account. We are going to relaunch the website on September this year, so we really need to recover the accounts to promote the website.**The accounts are:*Instagram: @biuky*shop*Facebook: www.facebook.com*biuky.es**What can we do?*Thank you in advance for the help. We are looking forward to hear from you soon.
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Customer service issue
Reported by GetHuman1041733
Aug 27th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 118555 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1041733 started working on this issue
Aug 27th 3:08pm
GetHuman1041733 indicated the issue is not fixed yet.
Aug 28th 7:28am
GetHuman1041733 indicated the issue is not fixed yet.
Aug 29th 7:57am