My sister is severely depressed and an entire album of her photos was just deleted as s...
GetHuman-idancewi's customer service issue with Facebook from August 2018
Help with my Facebook issue
First: share to improve GetHuman-idancewi's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-idancewi's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-idancewi will want to follow the link below to head to their help center. We will check on GetHuman-idancewi later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-idancewi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-idancewi's own words
My sister is severely depressed and an entire album of her photos was just deleted as spam. They were not spam they were her memories. Photos of her hard work restoring items. Showing people how they could turn trash into treasure. I love seeing them and so do her friends and family. **Facebook is doing this stuff all too often. If you are not removing it on your own you are allowing people to bully others by doing so. She doesn't need this! It could be the last straw. It wasn't just one or * photos that we deleted it was an entire album that she has been working on for over a year. Including memories with her children. **This needs to stop. I've had several friends who have had their photos vanish the same way. Though I'm not sure that any lost an entire album. But this sort of bullying is getting out of hand. **We put our memories on facebook in order to preserve them. Not to have them suddenly vanish for no reason. **Your standard "It was spam response is BS!" since your people clearly never even look at the items that people complain about. **I had a friend who posted a photo of a ROCK! Not even an obscene looking rock that was deleted for nudity. In the meantime I have seen all sorts of obscene things that stayed without protest. **This is horrible!
GetHuman-idancewi did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-idancewi fixed the problem
We are waiting for GetHuman-idancewi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.