Got billed twice on a transfer to Donja Williams through facebook payments. tried to ca...

GetHuman1031265's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman1031265's own words
Got billed twice on a transfer to Donja Williams through facebook payments. tried to cancel one with your text and now my account is locked. I tried customer service and she sent me to nowhere land where i waited for ** minutes with no response. Transactions are **W******SV******J*AND **XJ*****D******L FOR $*** EACH. I only wanted to send $***. My wife did the transaction from her phone ***-***-**** and I was supposed to approve. I said yes to the first one and it said it had expired. You sent it through anyway. I did not look at my paypal acct until I got to work and sure enough you sent both of them through. We did another one because you said the first one had expired and here we are. There is no fraud going on here.
GetHuman1031265 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1031265
Aug 24th, 2018 - 4 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 115146 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1031265 started working on this issue
Aug 24th 2:14pm
GetHuman1031265 indicated the issue is not fixed yet.
Aug 24th 3:16pm