Help! Locked out of account and unable to reset it, because I no longer have access to...

GetHuman-goldnbla's customer service issue with Facebook from August 2018

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The issue in GetHuman-goldnbla's own words
Help! Locked out of account and unable to reset it, because I no longer have access to text*sms messages (no longer have phone). Alternate email address entered in* doesn't fix problem.**Details:*I'm unable to log into my Facebook account, because I no longer have access to the phone**ability to receive text messages with which I registered, earlier. I still have the phone number with which I registered's sim card, and the phone account is still active, but I don't presently have a mobile phone to go with it, and it'll be a while before I'll get one. Therefore, I can receive voicemail using the Internet to indirectly access my phone * account's password-protected voicemail, but it is ***% impossible for me to get a text message at this time, until my budget allows, which could be a matter of a month or two, in a worse case scenario. Yet you guys won't let me log into Facebook until I enter in an sms text message code, no matter what I do (I have NOT set up two-stage-verification--rather, this SMS thing is something you guys have suddenly insisted upon, out of the blue). I've tried every help option for changing the password, entering in my alternate email address and everything the help page listed, but all to no avail--I keep getting stuck on the "enter sms text code" screen, no matter what I do. Please fix this! It may be strange*unusual to go for a couple of months without an expensive smartphone replacement, but I shouldn't be locked out of facebook over it. Thanks! I should be able to provide whatever verification info you need* just let me know. Please respond ASAP. Thanks again. -Jason Kozuback

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Facebook

Customer service issue
Reported by GetHuman-goldnbla
Aug 18th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 108133 others
0 customers following this

Timeline

GetHuman-goldnbla started working on this issue
Aug 18th, 2018 4:46am