My name is Lisa Pierson Smith and I have two facebook accounts. I've reported this prob...

GetHuman-lisakc's customer service issue with Facebook from August 2018

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The issue in GetHuman-lisakc's own words
My name is Lisa Pierson Smith and I have two facebook accounts. I've reported this problem many times with no response from anyone and I tried calling facebook this morning to learn that there is no user support so I'm trying again. In June, **** I could not get into my account as I forgot my password. I then moved phone carriers and that is when I realized my original facebook account I've had for years was listed under email address of *****@***.com. I no longer work for sprint and there is no email account any longer. I reported to facebook in June that I couldn't get in. I established another facebook account under *****@***.com and phone ***-***-**** so I just started using that account. I now have two facebook accounts (one for *****@***.com and one at *****@***.com). I'd like to see if I could either merge the two or remove one (preferable I'd like my original one as I own a group in it for my High School reunion in Henry, Illinois). If we can't do this, I'd like to remove both accounts and start over.
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Facebook

Customer service issue
Reported by GetHuman-lisakc
Aug 15th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 105175 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-lisakc started working on this issue
Aug 15th, 2018 5:12pm
GetHuman-lisakc indicated the issue is not fixed yet.
Aug 16th, 2018 1:04pm