On or about **** hrs on Aug. **, ****. I had a person, can't remember his name, that i...

GetHuman-kevrod's customer service issue with Facebook from August 2018

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The issue in GetHuman-kevrod's own words
On or about **** hrs on Aug. **, ****. I had a person, can't remember his name, that i had friended on Facebook asked me about a grant that 'they' were giving away. I said No I haven't heard about it. Then a guy named Terry Junior Scott popped up on my screen. The other guy said that is the person I need to talk to about the grant. The man, Terry Junior Scott, said fill out the form and we'll send you the grant money either in check form or cash. I filled out the form sent it back to Terry. He said he'll look and see if my name is on the list. He said it was. Terry also sent me the ticket *, the batch *, claim* and serial*. I wrote them down. I remember I told him that i will be changing everything. Then I logged out, forgot to change the password that time. Few minutes later i tried to log back in, thats when it hit. Terry had hacked my account. He changed the password, the e-mail address and the phone number. The e-mail address goes to: *kevins.richie**. Not sure the phone number. We, my wife and I, tried everything to recover my account, but nothing worked. I've tried to get Facebook to help recover, but they told me they would send me to a cyber tech. Which would charge me $***.**. I don't have the money I told them. So now I can't have access to my account.*Please if you would recover my account. If you have questions don't hesitate to contact me at *****@***.com. Thank You.
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Customer service issue
Reported by GetHuman-kevrod
Aug 15th, 2018 - a yr ago
I have an issue with Facebook too
Seen by 5 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-kevrod started working on this issue
Aug 15th, 2018 11:22am
GetHuman-kevrod indicated the issue is not fixed yet.
Aug 15th, 2018 11:22am