Hi my name is Amanda and my partner Timothy's facebook account has been hacked and the...

GetHuman981200's customer service issue with Facebook from August 2018

Help with my Facebook issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman981200's own words
Hi my name is Amanda and my partner Timothy's facebook account has been hacked and the hacker is currently using his facebook profile but has personalised it with Arabic language. This hacker and his facebook friends that he has added has also commented on photos of our children and he has also sent me a message saying i love you in arabic. The hacker also commented saying "my children" in arabic on one of our childrens photos. My partner changed his password various times fighting this hacker for a week but in the end he took over the profile. The hacker has now blocked me so i cant see anything Tim has shared with me over time. We would like for this person to be reported and Tims facebook account retrieved but most of all we would like for all of our personal photos to be transferred over to tims new profile if his old profile cant be retrieved and we dont want our photos to be visible on this hackers page now. Hope to hear back your sincerly, Amanda O'Sullivan
GetHuman981200 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman981200
Aug 12th, 2018 - 7 mons ago
I have an issue with Facebook too
Fixed
Seen by 9 customers so far
Similar issue to 101227 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman981200 started working on this issue
Aug 12th, 2018 1:29am
GetHuman981200 indicated the issue is not fixed yet.
Aug 12th, 2018 5:15am
GetHuman981200 indicated the issue is not fixed yet.
Aug 12th, 2018 9:51am
GetHuman981200 indicated the issue is not fixed yet.
Aug 12th, 2018 9:52am