My business page isn't allowing me to submit new ads.**We're currently disputing two ch...

GetHuman975005's customer service issue with Facebook from August 2018

3 views
 | 
99706 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman975005's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
Before contacting them, items GetHuman975005 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman975005's own words
My business page isn't allowing me to submit new ads.**We're currently disputing two charges that we believe were made either fraudulently or in error from a card ending in digits ****, which is a personal debit card that we have never tied to Facebook. This card has been the subject of other unrelated fraudulent charges. Two charges were made (one in the amount of $**.** and one for $***.**) - can you show us the ads that were run for which these charges were made?**The ONLY card we use on Facebook is a Chase credit card. These charges were made on a Wells Fargo debit card. **We do rely on Facebook advertising and I'm sure you can see in my account that I've always acted in good faith with your company and have a track record of steady spending. These particular charges just aren't ours and we don't know how they got there.
GetHuman975005 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman975005 fixed the problem
We are waiting for GetHuman975005 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman975005 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman975005
Aug 10th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 99706 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman975005 started working on this issue
Aug 10th, 2018 1:56pm