My business page isn't allowing me to submit new ads.**We're currently disputing two ch...

GetHuman975005's customer service issue with Facebook from August 2018

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The issue in GetHuman975005's own words
My business page isn't allowing me to submit new ads.**We're currently disputing two charges that we believe were made either fraudulently or in error from a card ending in digits ****, which is a personal debit card that we have never tied to Facebook. This card has been the subject of other unrelated fraudulent charges. Two charges were made (one in the amount of $**.** and one for $***.**) - can you show us the ads that were run for which these charges were made?**The ONLY card we use on Facebook is a Chase credit card. These charges were made on a Wells Fargo debit card. **We do rely on Facebook advertising and I'm sure you can see in my account that I've always acted in good faith with your company and have a track record of steady spending. These particular charges just aren't ours and we don't know how they got there.
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Customer service issue
Reported by GetHuman975005
Aug 10th, 2018 - 7 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
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GetHuman975005 started working on this issue
Aug 10th, 2018 1:56pm