Facebook Customer Service Issues

We recently changed our Chicago Bears website name from "The Ten-Yard Line" to "Bleacher Nation Bears." However, our attempt to update our Facebook page with the new name was denied, even after appealing the decision. Our pending name change request has been delayed for some time now, impacting our business since Facebook is a vital source of traffic for us. We've made the name change successfully on our website and Twitter without any problems. We are confused as to why Facebook is not approving this change when there are no alterations to the site itself, its coverage, authors, or content. We would appreciate any assistance in expediting the process of updating our Facebook page to "Bleacher Nation Bears." Thank you, M.C. Get My Bat Media, LLC

My wife's Facebook account was hacked and deleted as her phone was missing. Her profile name is Karthiyani Subramaniam and the details are as follows: Mobile number: +[redacted]5 Email address: [redacted] Password: [redacted][redacted] She is with me now. We attempted to contact Facebook by email to link a new email address but haven't received a response. It has been three days since she lost access to her account, and there are only 11 days left before it is permanently deleted according to Facebook's policy. We urgently need assistance to recover her account before it's too late. We hope to hear from the Facebook team promptly via email. Thank you for your help.

I am having trouble accessing my compromised Facebook account due to my email being hacked. I previously tried to send details with the browser and code but was unable to provide a picture at that time. My phone number, [redacted], seems to have been removed and replaced with a generator code. I urgently need help to regain access to my account, where I am connected with friends such as Ben and Jill Hickenlooper, Ben and Lauren Brodersen, Miriam and Dave Dalke, and Debbie Willer. My new email is [redacted] I am open to providing additional verification like a snapshot or driver's license if needed. It's frustrating not being able to access my account, and I suspect someone else is using it. Please assist me in resolving this issue.

My wife's Facebook account was hacked and deleted because she lost her phone. Her Facebook profile name is Karthiyani Subramaniam and the details are as follows: Mobile number: +[redacted]5 Email address: [redacted] Password: [redacted][redacted] She is with me now, and we previously emailed Facebook to link a new email address, but we haven't received a response. It has been three days since she could not access her account, and there are only 11 days left until it will be permanently deleted according to Facebook's terms and conditions. Please assist us in recovering her account promptly before it expires. We hope to hear from the Facebook team soon via email. Thank you for your assistance.

Hello, I have been repeatedly banned for supposed hate speech, even though I am not using any violent or offensive language. I have made sure to censor everything appropriately. My posts are mainly commentary on what is acceptable on Facebook to avoid getting banned. I am concerned about the unfair application of community standards. It seems like Facebook decides what content is acceptable based on factors such as gender, race, and age, rather than applying the rules equally. This biased application of standards is censoring marginalized groups while allowing those in power to go unchecked. I believe this needs to be addressed, and I would appreciate being contacted to discuss these issues further.

I need assistance removing a fake Facebook account created under my name. An impostor made a fake profile using my identity, and I want it taken down as soon as possible. Can someone help me resolve this issue with Facebook? I am looking for guidance on how to proceed in getting the fake account removed promptly. Your support is greatly appreciated as I navigate this concerning situation. Thank you for any help you can offer.

As a Recruiter for the United States Navy, I have dedicated numerous days and long hours creating both a profile and a specific page for my recruiting responsibilities. Facebook is a crucial tool in my role of attracting top talents to join the exceptional Navy team. It has come to my attention that my account has been locked, hindering my ability to communicate with important contacts. Despite following all guidelines, I have experienced an unexpected security issue without a clear explanation. I submitted a verification photo, but the process is taking longer than anticipated. I rely on social media for my job, although I personally find it challenging. If this situation is not resolved promptly, it may impact my business interactions. Additionally, I have invested money in boosting posts on Facebook and wonder if a refund is possible in this scenario. I hope this message reaches the appropriate channels for assistance. Regards, AME1(AW) Paul C. Allen United States Navy

There is an individual on Facebook impersonating my deceased Nan, using her name, personal details, and even her profile picture. The fake account is under the name Kathleen Edmunds, which was my Nan's name. The imposter has been adding family members and sharing accurate information like her residence in Rowley Regis and her education at Ormiston Forge Academy 6th Form. We have reported the account, but it remains active. Strangely, my Nan's original account was deleted on the same day the imposter account was created, leading me to suspect either hacking or prior knowledge of the password. The profile picture features a woman in her 60s wearing a blue jacket. It would bring relief if something could be done to address this issue and close down the fraudulent account. Thank you.

I am encountering an issue on Facebook where I am unable to interact on the platform. Upon logging in, I find that the comment section is unresponsive and the "post" button is inactive when trying to share a new message. Additionally, the icons for private messages and the drop-down menu are not functioning, and the page seems stagnant without any updates. In an attempt to seek help through the "Help Center," I am unable to access the necessary options as the menu does not open when clicking on the designated icon. I am currently stuck on the page without the ability to log off. The content on my feed is limited, and I am unsure of the next steps to take to resolve this situation.

Dear Customer Service, I am reaching out for assistance regarding my repeated attempts to contact the Facebook Marketplace admin team. Each time I try to interact on the platform, I receive a generic response stating I cannot reply to the message, with a message indicating that my action is deemed abusive or disallowed. Despite reporting the issue, I am stuck in a loop receiving the same standard reply without making any progress. I am turning to you as I have exhausted other options for support. Best regards, Mia Marsh

I am a United States Navy Recruiter experiencing issues with my locked Facebook account. After sending a photo to verify my identity, I am puzzled as to why this security measure is necessary, especially since my colleagues have not encountered similar problems. Facebook's lack of explanation for locking my account is frustrating, considering the platform's emphasis on communication. I am concerned about the impact on my recruitment efforts and the money I invested in boosting posts. I hope that Facebook can resolve this quickly to avoid any disruptions in connecting with potential sailors. I appreciate your attention to this matter. Sincerely, Paul C. Allen.

I was troubled when my child saw a highly inappropriate ad on a Facebook post in my newsfeed. The ad, from CarlStephens, depicted two naked cartoon men engaged in a sexual act, which was disturbing as my child has easy access to the tablet. Despite reporting it to Facebook, their automated response claimed it didn't violate any standards. I took further action by involving the local police due to the explicit content being exposed to young children. I have documented evidence of the ad, Facebook responses, and the police report, which I plan to share with media outlets like FoxNews. While considering legal action, my lawyer may take the case pro bono, and the Assistant District Attorney is also looking into the matter.

I need assistance with an old Facebook account opened by my ex-girlfriend without my knowledge. She controls it and posts inappropriate content. She set up the account using her email and password, which I don’t have access to. I am not tech-savvy and don’t know how to resolve this. The phone number associated with the account is [redacted]. I want to close the two previous accounts and start fresh. How can I contact customer service for help? My current phone number is [redacted], and I prefer support in Spanish. Thank you. - V.E.B. Perez

I would like to request the removal of a page named "Silent Justes Dublin." There are three girls running the page, manipulating boys by requesting pictures and then posting them on the page. They have targeted my brother and now have several of his pictures on their page. People are threatening him, even though he doesn't think like the rest of us. They are doing this to many others as well, putting everything on their page. I have reported this to Facebook, as they are playing with people's lives for mere likes, coaxing boys for inappropriate actions and blaming the boys. I have already deleted my brother's Facebook page for his safety because he is not who they are portraying him to be.

I have been contacted by individuals claiming to be Facebook employees requesting money in exchange for the suppression of a pornographic video allegedly made using pictures from my Facebook profile. Feeling victimized by this scam, I am now unable to reach anyone at Facebook for assistance. The only option provided is a recorded message with limited guidance. Despite my efforts to recover my account, I remain logged in without access since July 31st and August 3rd were the dates of my last posts. One video featured a man and his son, while the other showed a dog that resembled my own pet. As I have exhausted all available avenues for help, I am at a loss for what steps to take next in resolving this distressing situation.

Hello, I recently bought a new phone and reinstalled the Facebook app. However, I'm unable to access my old Facebook account associated with the email [redacted] I didn't use my phone number for that account and can't remember the password for the old email. I've tried various methods to recover it to no avail. Now, with my new email, when I try to input my phone number, a new Facebook account is created instead of retrieving my old one with my picture. I have my ID if required and just want to regain access to my current account without starting anew. My current email is [redacted] and my phone number is [redacted]. Appreciate any assistance. Thank you.

Hello, I would like to inquire about the status of my account. It has been almost a week, and I am still unable to access Facebook. It is possible that there is incorrect information on my profile. I am concerned because I have linked many of my accounts to Facebook, and now I am locked out of those as well. I would appreciate it if you could review my account promptly. The disabling of my Facebook account is affecting my ability to log in to my other accounts. Thank you.

Hello, I have been unable to access my Facebook account since yesterday at 4:30 PM Malaysia time. My Facebook account is [redacted] I keep receiving the following message: "Hi Jess Chin, let's secure your account. To help keep your Facebook account secure, we'll take you through a few steps to change your password and make sure any recent changes to your account came from you." I have tried changing my password and recovering my account through trusted contacts, but I have been unsuccessful. Please investigate the issue and get back to me promptly as my Facebook page is linked to this account, affecting my business since yesterday. Thank you. Best regards, Jess Chin

I am experiencing two issues with my Facebook accounts. Firstly, I am unable to delete several accounts, and I am seeking assistance in removing all except my newest one. Secondly, whenever I create a new account, Facebook requests verification by uploading a photo of my ID or a selfie. Despite uploading my ID photo over a week ago, I received no response. With my most recent account created on August 9th, Facebook required a selfie but kept rejecting it, asking for larger photos with maximum zoom. I have not been active on Facebook for a year as I find it challenging to regain access after forgetting passwords and email addresses. I have attempted to resolve these login issues by creating and deleting multiple email addresses without success. Accessing Facebook has become a frustrating process for me.

I am requesting the removal of a post from the user's news-feed due to malicious and libelous content. It has been reported to authorities but still needs to be taken down promptly. The user’s information is available at the following link: [redacted]. The specific post that requires removal can be found at the provided link.