Hi, my instagram account under the username adelyn,arens has been hacked. On July ** I...

GetHuman-arensa's customer service issue with Facebook from August 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-arensa's own words
Hi, my instagram account under the username adelyn,arens has been hacked. On July ** I received an email that said the email under the account has been changed from *****@***.com to *****@***.com. I then proceeded to click on the link that said if this wasn't you changing the email click here. The link then told me it didn't work. I tried this multiple times on all of my devices with the same result. They still have the same account name, but have changed the name in the bio to Ara Herzog. And the profile picture is now a naked woman and they've posted a picture. Also all my pictures are still up. I need this fixed very very soon because I'm a high school senior. I'm applying to colleges right now and I need to get this cleaned up if I want to get in. I can not have an account out there with my name and pictures also including a naked woman. I have gotten little to no help from emailing repeatedly or your website. I would like the account back but at this point would settle for it being deleted. Please help asap.

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Facebook

Customer service issue
Reported by GetHuman-arensa
Aug 3rd, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 91759 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-arensa started working on this issue
Aug 3rd, 2018 3:54am
GetHuman-arensa indicated the issue is not fixed yet.
Aug 3rd, 2018 12:06pm
GetHuman-arensa indicated the issue is not fixed yet.
Aug 3rd, 2018 12:07pm
GetHuman-arensa indicated the issue is not fixed yet.
Aug 3rd, 2018 7:25pm
GetHuman-arensa indicated the issue is not fixed yet.
Aug 3rd, 2018 7:27pm
GetHuman-arensa indicated the issue is not fixed yet.
Aug 3rd, 2018 7:27pm
GetHuman-arensa indicated the issue is not fixed yet.
Aug 4th, 2018 1:23pm
GetHuman-arensa indicated the issue is not fixed yet.
Aug 6th, 2018 1:12pm
GetHuman-arensa indicated the issue is not fixed yet.
Aug 6th, 2018 7:03pm