Please help by removing authentication requirement-see message below.

GetHuman944823's customer service issue with Facebook from August 2018

Help with my Facebook issue
The issue in GetHuman944823's own words
August *th update: I remembered my password but now I need to remove authentication because I cannot log in on another device. I am on an island and while internet works at the Inn where I am lodging, the cell phone service is terrible. So I can not login into my "LaShonda Katrice Barnett" facebook page because of the authentication. Can you please, PLEASE remove it? I will put it back on later.* **August *nd: Please help! I cannot access my page (with over *,*** friends and many private messages). My old email was *****@***.com but I closed that email in January. ****. Now someone has that email so all of my codes to set up a new password are being sent there. My cell phone has also changed and is now ***.***.****. (I think the old cell number was ***.***.****) This is urgent, please contact me so I can set up a new password and reactivate my page. Very concerned info in private messages could be at risk. My new email is *****@***.com. I just changed my password a few days ago, don’t remember it but I do remember the old password. Please help. Sincerely, LaShonda Katrice Barnett (ps, I have a second private FB page at Barnett LaShonda, that page is fine!)
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Facebook

Customer service issue
Reported by GetHuman944823
Aug 2nd, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 4 customers so far
Similar issue to 91566 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman944823 started working on this issue
Aug 2nd, 2018 10:32pm
GetHuman944823 indicated the issue is not fixed yet.
Aug 3rd, 2018 1:38pm
GetHuman944823 indicated the issue is not fixed yet.
Aug 3rd, 2018 1:41pm