I'm writing to help my little sister Tammy Contreras regarding her face book account, s...

GetHuman-tlyncont's customer service issue with Facebook from July 2018

4 views | 74513 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tlyncont will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tlyncont can let us know if they help or not.
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The issue in GetHuman-tlyncont's own words
I'm writing to help my little sister Tammy Contreras regarding her face book account, she was notified last night that someone had got into her face book account and changed her password, every time she entered the code to reset her password, it would send the same code number and then applying that code to the reset password, it stated that it was an error. We've tried to sign on with her phone number then a password, got the same error, did her email that she used and once again got the same result. I have my own face book account an the last post that was done was at *:**pm and still showing active however how else can she get in? she can't get into her messenger as well. creating a new account isn't an option. so what else can she do

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Facebook

Customer service issue
Reported by GetHuman-tlyncont
Jul 16th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 74513 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-tlyncont started working on this issue
Jul 16th, 2018 4:59pm
GetHuman-tlyncont indicated the issue is not fixed yet.
Jul 16th, 2018 6:08pm
GetHuman-tlyncont confirmed the issue is fixed. Hooray!
Jul 17th, 2018 6:41pm