Good afternoon. I am in hopes that you can help me, as my family hasn't slept well in...

GetHuman-imzadimp's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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The issue in GetHuman-imzadimp's own words
Good afternoon. I am in hopes that you can help me, as my family hasn't slept well in two weeks due to a horrible threat received by my daughter. My daughter was messaged by a stranger on her FB page who threatened her children (ages *, * and *) with rape, sodomy and wishing that they were beaten to death among other vile things. This stranger doesn't have where they live on their page (her name is Lisa Lee), and knowing at least that she didn't live nearby would be a blessing at this point. My daughter reported this threat to FB and asked for help, but only received an auto-response saying that the wording "didn't go against your community standards". We only want to know where the woman lives to make sure she isn't in our area (Orlando). I can send you a copy of the screen grab of the original message and of Lisa Lee's photo taken from her page if that helps. My daughter then contacted the local police and the FBI, who both said that because the message was in the third person they couldn't do anything until the children were actually attacked! Please help us. Since we got no aid from FB or the authorities, my daughter then reached out to social media by posting both the message she received from Lisa Lee and explained what she had tried thusfar, hoping to get someone to give her suggestions on how to protect her children. Facebook has now accused HER of "hate speech" (because of the wording in Lisa Lee's message that FB said was not against your standards when it was reported) and shut down my daughter's page for ** days! We are desperate for information of where this woman lives and the fear is high. Please prove that Facebook really is getting more responsive to disruptive forces on your site. I hope to hear from you as soon as possible. Thank you.

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Facebook

Customer service issue
Reported by GetHuman-imzadimp
Jul 14th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 73093 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-imzadimp started working on this issue
Jul 14th, 2018 6:11pm
GetHuman-imzadimp indicated the issue is not fixed yet.
Jul 15th, 2018 8:00pm
GetHuman-imzadimp indicated the issue is not fixed yet.
Jul 15th, 2018 8:29pm