Well it all started the day we got a new Acer chrome book. ** days ago. My boyfriend no...

GetHuman880580's customer service issue with Facebook from July 2018

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The issue in GetHuman880580's own words
Well it all started the day we got a new Acer chrome book. ** days ago. My boyfriend noticed a different search engine and some of his apps have been removed.*I immediately went to his Google account and changed his pass word.. However I didn't change mine, not realizing our devices were syncing together. Soon I noticed when I checked my voice mail, my security pin * didn't work. Then I realized I had been hacked as well. I immediately uninstalled facebook and messenger from both of my phones, but that didn't keep them from completely destroying my access to my Google account. I honestly haven't tried to log in to Facebook. I'm know beyond a shadow of a doubt. The Shadow has complete..*.almost complete anyway. I searched incognito and found a* for Google. After explaining my predicament, he advised me that account was hacked and being used in California and would cost me $***.** for a firewall which broke my heart. Upon hearing my tears, he actually hung up on me. I am sick inside to think i lost all my bookmarks, all the pictures and memories, YouTube videos that I had to tied to my Google*account. Please tell me I can at least retrieve my FB information and memories. The emails were all attached to my Google Darlena*****@Google. Com.. Which when I try to sign in I'm told it no longer exists. Please advise me as to my very best action to resolve this nightmare.

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Facebook

Customer service issue
Reported by GetHuman880580
Jul 14th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 72988 others
0 customers following this

Timeline

GetHuman880580 started working on this issue
Jul 14th, 2018 4:05pm