Hi, **I am trying to recover my mom's first Facebook account. She now has two (Ileana U...

GetHuman-danaurl's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-danaurl's own words
Hi, **I am trying to recover my mom's first Facebook account. She now has two (Ileana Urlan), because she does not remember what phone number she used to create the account, nor the password. Since then, she changed her phone, and I've been trying to identify a way to see if there's any chance to recover the old account. The Facebook account I'm trying to recover for her is the one with her picture: one has water and the shadow of a palm tree as the profile picture, and the other one - the one I'm trying to recover - has pictures of her. The profile picture is a picture of her with someone's hand on her left (stage) shoulder. *Can you access and share with me the phone number used to create the account with her picture on it? Or can we update it with an e-mail address so we can reset and recover the account? **Thank you!

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Customer service issue
Reported by GetHuman-danaurl
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 5 customers so far
Similar issue to 67425 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-danaurl started working on this issue
Jul 9th, 2018 7:00am
GetHuman-danaurl indicated the issue is not fixed yet.
Jul 9th, 2018 11:33am
GetHuman-danaurl indicated the issue is not fixed yet.
Jul 9th, 2018 11:34am
GetHuman-danaurl indicated the issue is not fixed yet.
Jul 9th, 2018 11:35am
GetHuman-danaurl indicated the issue is not fixed yet.
Jul 12th, 2018 1:17pm

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