recently my name and photo were used to create a facebook account. I have deleted my fa...
GetHuman-jerodchi's customer service issue with Facebook from July 2018
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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jerodchi will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jerodchi can let us know if they help or not.
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Before contacting them, items GetHuman-jerodchi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-jerodchi's own words
recently my name and photo were used to create a facebook account. I have deleted my facebook account in june completely and this is not the first time that this has happened. before facebook suspended both accounts and I had to message them just to turn back on my old account. that is not the reason this time. an account was creagted using my photo and my name and would like to either one, remove my name from even being used in anyway on facebook or two atleast provide me with information on how to prevent this from happening again. Once again I do not have a facebook account and would not like another one due to this simple fact that a person has used my name and photos twice now on facebook. my name is Jerod Childs. I have provided my email account to receive some kind of correspondence or a solution for this to never happen again,
GetHuman-jerodchi did not yet indicate what Facebook should do to make this right.
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