So first, my original Facebook was apparently hacked so I get a message saying my accou...

GetHuman849041's customer service issue with Facebook from July 2018

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The issue in GetHuman849041's own words
So first, my original Facebook was apparently hacked so I get a message saying my account is unavailable until I verify my credentials by either logging into my Facebook from another device or sending a photo of my ID. Are to verify my identity. I have waited over a week to hear back from anyone at Facebook about my ID confirmation so I decided to make a new Facebook account. Now that I made a new account, I have NO access to Facebook Marketplace, the app only stays open for maybe ** seconds then crashes (I have gone through all the motions to try and reset*delete as reinstall the app) and no success. I am an avid Facebook user and I am beginning to get very upset, especially at the fact that I have voiced my issues multiple times to “help and support center” and not a single response. I am starting to feel discriminated upon...shameful...

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Customer service issue
Reported by GetHuman849041
Jul 4th, 2018 - 5 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 63612 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman849041 started working on this issue
Jul 4th, 2018 2:41pm