I have two Facebook accounts one is me for sure and the other one was me but my ex-boyf...

GetHuman-deyesso's customer service issue with Facebook from July 2018

7 views
 | 
63019 similar
 | 
0 following
Help with my Facebook issue
GetHuman-deyesso's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-deyesso will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-deyesso can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-deyesso's own words
I have two Facebook accounts one is me for sure and the other one was me but my ex-boyfriend got my password and changed it on me and blocked me out of it so I would like to have that Facebook account deleted. And I called Facebook and they told me that my recent account has been hacked by somebody in Nigeria so I really want to get all of this fixed. They told me I needed to download a software and it would cost money and I thought it was very suspicious so I would like to talk to the real Facebook people and get my situation handled. I had three Facebooks and they deleted one of them but they said they cannot delete the other one because it's hacked and somebody has access to it. I would like it delete it and I would like my account not hacked anymore please get back to me.
GetHuman-deyesso did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-deyesso fixed the problem
We are waiting for GetHuman-deyesso to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-deyesso fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-deyesso
Jul 3rd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 63019 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-deyesso started working on this issue
Jul 3rd, 2018 8:11pm
GetHuman-deyesso indicated the issue is not fixed yet.
Jul 3rd, 2018 9:47pm
GetHuman-deyesso indicated the issue is not fixed yet.
Jul 4th, 2018 9:13pm
GetHuman-deyesso indicated the issue is not fixed yet.
Jul 6th, 2018 9:29pm