My email address is *****@***.com*When I created my Facebook account about * months ago...

GetHuman847889's customer service issue with Facebook from July 2018

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Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman847889 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman847889 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman847889's own words
My email address is *****@***.com*When I created my Facebook account about * months ago, I accidently typed it as "*****@***.com" Missing the "h" that's in the valid address. I never had to worry about signing into facebook by email address because the option to login through profile picture was always offered. I only had to type my password. On monday Jul * **** I tried to login as usual and didn't get the profile pic option. After trying a few times and seeing that the email address was "*****@***.com" I typed it in and proceeded with my normal password thinking it would work but it didn't as if my password has been changed.. I hadn't recieved any notifications from the email address to facebook or by phone to let me know my info may be going to someone else. I'm trying to figure out if the address is even in use and whether or not it is recover the info facebook sent me about changing my account. I guess you or facebook could help by checking the device that my account was normally logged into from before sunday to confirm it's this computer. Requesting pictures from me performing uniquely specified tasks upon request to prove that I am the person in the profile pictures. I believe someone is hacking and using my profile, my name and reputaion, as well as family, and your online community are at risk

GetHuman847889 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman847889
Jul 3rd, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 63171 others
1 customer following this


GetHuman847889 started working on this issue
Jul 3rd, 2018 11:49pm

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