I had a profile that was my profile for years. I had eventually changed the password be...

GetHuman-ehlimrod's customer service issue with Facebook from July 2018

2 views | 62457 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ehlimrod will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ehlimrod can let us know if they help or not.
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The issue in GetHuman-ehlimrod's own words
I had a profile that was my profile for years. I had eventually changed the password because of an ex girlfriend. But when I changed my password I ended up getting a new phone, so I happened to log out of my old phone but when I tried to log back in my new phone I guess I had forgotten the password. I've done forgot password but I literally have no access to my email address and I had changed my phone number before any of this occurred. I had done the get help from friends as well but when I did it, it linked me to different profiles that had I made a long time ago. Now I'm trying to find a way to access my old profile because I have so many friends on it and I really need help. Cant I just change my number so I can get an SMS to a new phone. Because I did put a different email address to recieve a link to reset my password but I never received anything regarding my profile. Please help

GetHuman-ehlimrod did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-ehlimrod
Jul 3rd, 2018 - 2 years ago
Fixed
Seen by 2 customers so far
Similar issue to 62457 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-ehlimrod started working on this issue
Jul 3rd, 2018 7:35am
GetHuman-ehlimrod indicated the issue is not fixed yet.
Jul 3rd, 2018 8:35am

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