I started my new account by the username "Charles Moses" with my phone number...

GetHuman-cmkaugus's customer service issue with Facebook from July 2018

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The issue in GetHuman-cmkaugus's own words
I started my new account by the username "Charles Moses" with my phone number *************. **In my new account I had many friends whom I don't know. Also because I suspected my account was hacked, that's why I opened new account.**In my new account, I uploaded the same profile photo which is on my previous account with username "Charles Moses" with a phone number *************.**Since I wanted to get in touch with my friend in my new account, I decided to send a friend request to the people I know by passing through my previous account friends list. **I sent almost ** requests, and that is where Facebook told me to upload my profile picture and they are going to review it. In a meanwhile, they said I can't use Facebook until my profile has been confirmed.**I really want my account back, unlock my new account by the name of "Charles Moses" with the phone number *************.**I hope my problem will be resolved immediately.**Thank you,*Charles Moses.
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Facebook

Customer service issue
Reported by GetHuman-cmkaugus
Jul 3rd, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 62436 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-cmkaugus started working on this issue
Jul 3rd, 2018 7:10am
GetHuman-cmkaugus indicated the issue is not fixed yet.
Jul 3rd, 2018 8:45am