I started my new account by the username "Charles Moses" with my phone number...
GetHuman-cmkaugus's customer service issue with Facebook from July 2018
Help with my Facebook issue
GetHuman-cmkaugus's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cmkaugus will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cmkaugus can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-cmkaugus's own words
I started my new account by the username "Charles Moses" with my phone number *************. **In my new account I had many friends whom I don't know. Also because I suspected my account was hacked, that's why I opened new account.**In my new account, I uploaded the same profile photo which is on my previous account with username "Charles Moses" with a phone number *************.**Since I wanted to get in touch with my friend in my new account, I decided to send a friend request to the people I know by passing through my previous account friends list. **I sent almost ** requests, and that is where Facebook told me to upload my profile picture and they are going to review it. In a meanwhile, they said I can't use Facebook until my profile has been confirmed.**I really want my account back, unlock my new account by the name of "Charles Moses" with the phone number *************.**I hope my problem will be resolved immediately.**Thank you,*Charles Moses.
GetHuman-cmkaugus did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-cmkaugus fixed the problem
We are waiting for GetHuman-cmkaugus to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.