I just got a new Galaxy Note * today and cannot log into my FB page on the app. I forg...

GetHuman-tonytgut's customer service issue with Facebook from July 2018

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The issue in GetHuman-tonytgut's own words
I just got a new Galaxy Note * today and cannot log into my FB page on the app. I forgot my password but the app is saying that FB has no record of my email address even though the FB messenger app accepted the same email and showed my profile pic. Both the FB app and Messenger app recognized my phone number and supposedly sent me * digit codes to reset my password but I never got the codes. I tried using my phone and the computer with no success. Will you please fix this problem for me. My phone number to my account is **********, Tony T Gutierrez is my name, and my email address is *****@***.com. please help me get me get access to my page again. Thank You. I am a veteran if that helps my cause.
GetHuman-tonytgut did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-tonytgut
Jul 2nd, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 1 customer so far
Similar issue to 62138 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-tonytgut started working on this issue
Jul 2nd, 2018 11:25pm