Last night i began getting texts and phone calls about the messages i was sending on fa...

GetHuman835069's customer service issue with Facebook from June 2018

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Help with my Facebook issue
GetHuman835069's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman835069 will want to follow the link below to head to their help center. We will check on GetHuman835069 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman835069 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman835069's own words
Last night i began getting texts and phone calls about the messages i was sending on facebook. The proble was i was NOT on facebook sending messages. I went right into my account and changed the password. I though that would fix the problem. WELL it turns out someone opened another account in my name with my actual picture which is not the same as my account. They have been sending messages to all my contacts today and i do NOT know what to do about it. I an SOOO angry that i could not get ahold of anyone today to help me close the acccount so they continued sending messsages. I am NOT a happy camper. God only knows what else they now know about me. I am assuming they have access to all my photos etc. I also have a business facebook page and i pray they do NOT get into that.
GetHuman835069 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman835069
Jun 29th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 59492 others
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Timeline
GetHuman835069 started working on this issue
Jun 29th, 2018 10:29pm
GetHuman835069 shared this issue with others over email
Jun 29th, 2018 10:29pm