I believe my account was hacked. I am able to log into my account though I am not able...

GetHuman833283's customer service issue with Facebook from June 2018

Help with my Facebook issue
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman833283's own words
I believe my account was hacked. I am able to log into my account though I am not able to receive any text messages from them because friends told me they thought my phone number might have been changed. My phone has not been working properly which has caused massive issues with my Facebook account. I’ve sent multiple screenshots and at least * photos with * forms of identification. I’ve had sleepless nights trying to resolve this issue and I’m always getting the message it looks like you did this and it looks like you did that. I have **** friends on Facebook and this is just really frustrating. I have Cerebral Palsy And Survived a serious bus accident in ****. Just like in real life my friends on Facebook mean a lot to me. I feel like I’m almost being bullied in some respects.
GetHuman833283 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman833283
Jun 29th, 2018 - 10 mons ago
I have an issue with Facebook too
Fixed
Seen by 5 customers so far
Similar issue to 59281 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman833283 started working on this issue
Jun 29th, 2018 4:45pm
GetHuman833283 indicated the issue is not fixed yet.
Jun 30th, 2018 3:05am
GetHuman833283 indicated the issue is not fixed yet.
Jul 1st, 2018 12:58am