I created an extra Facebook account a while back, with the plans to switch over with my...
GetHuman-dmarkojr's customer service issue with Facebook from June 2018
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dmarkojr will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dmarkojr can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
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Before contacting them, items GetHuman-dmarkojr may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dmarkojr's own words
I created an extra Facebook account a while back, with the plans to switch over with my new email address. Since then, I just continued using my old one, which has two step authentication. The one which remained unused was forgothen about, with no personal photos, and only required a pasword to get in. Recently, I received a bunch of emails about password changes, name changes, and phone number changes associated with that dud account. I used the Facebook app to see if someone had managed to get into my account. They did, and now have false info. I quickly went to my email and secured the account without thinking. I changed the password, and the account is now hidden, but to log in, I need an id that matches the account, or a device previously used (it doesnt recognize any of my devices). I tried emailing for login issues, although there is no response (going onto almost a week now). I just need someway to contact a Facebook employee to gain control of the account tied to my email address.
GetHuman-dmarkojr did not yet indicate what Facebook should do to make this right.
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