I created an extra Facebook account a while back, with the plans to switch over with my...

GetHuman-dmarkojr's customer service issue with Facebook from June 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-dmarkojr's own words
I created an extra Facebook account a while back, with the plans to switch over with my new email address. Since then, I just continued using my old one, which has two step authentication. The one which remained unused was forgothen about, with no personal photos, and only required a pasword to get in. Recently, I received a bunch of emails about password changes, name changes, and phone number changes associated with that dud account. I used the Facebook app to see if someone had managed to get into my account. They did, and now have false info. I quickly went to my email and secured the account without thinking. I changed the password, and the account is now hidden, but to log in, I need an id that matches the account, or a device previously used (it doesnt recognize any of my devices). I tried emailing for login issues, although there is no response (going onto almost a week now). I just need someway to contact a Facebook employee to gain control of the account tied to my email address.
GetHuman-dmarkojr did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-dmarkojr
Jun 28th, 2018 - a yr ago
I have an issue with Facebook too
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Seen by 1 customer so far
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GetHuman-dmarkojr started working on this issue
Jun 28th, 2018 11:51pm