I got a new iphone. AT&T tried to help get FB on new phone with no success. Then I we...

GetHuman829344's customer service issue with Facebook from June 2018

Help with my Facebook issue
The issue in GetHuman829344's own words
I got a new iphone. AT&T tried to help get FB on new phone with no success. Then I went to a shop that helps with electronics, no success there also. My daughter set me up on FB in **** with username and password. She doesn't remember what they were and neither do I. I have changed my email address since **** but I can't remember what it used to be. We (AT&T and the tech center)always request a password reset, but FB either does not send us a temporary code or they send it but it is hours after requested, I'm home, and I can't seem to do it myself. In the meantime, I got on FB and thought I was going to find my old account by putting in information, but not only can I not find my old account, which I still want, but I created a NEW account, which I never meant to do and do not want. I need alot of help.

GetHuman829344 did not yet indicate what Facebook should do to make this right.

How GetHuman829344 fixed the problem
AT&T could not fix it. I was there over *hours. Nothing. Technology store that AT&T recommended couldn’t fix it. I was there over * hours. I handed it to my brilliant son-In-law for * minutes, and HE FIXED IT!!! I recommend you find a brilliant son-in-law like mine!!!!
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Customer service issue
Reported by GetHuman829344
Jun 28th, 2018 - 5 years ago
GetHuman829344 shared how to fix
Seen by 15 customers so far
Similar issue to 58257 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman829344 started working on this issue
Jun 28th, 2018 2:57pm
GetHuman829344 confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 1:17am