To whom it may concern,* I believe my accounts been hacked as friends have told me abo...
GetHuman-dgoncalv's customer service issue with Facebook from June 2018
Help with my Facebook issue
First: share to improve GetHuman-dgoncalv's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dgoncalv's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dgoncalv will want to follow the link below to head to their help center. We will check on GetHuman-dgoncalv later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-dgoncalv may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-dgoncalv's own words
To whom it may concern,* I believe my accounts been hacked as friends have told me about conversations i have never had with them. I also no longer have access to either mob or email as both are no longer in service. However i can give you all personal information including people on my blocked list. I also have an email and other facebook account with the same personal details. I can also tell you my old passwords before someone stole my account. I also still have access to instagram which is linked to my facebook including the password i orginally had. Please please help me recover or close the account as im unconfortable with my identity being taken, if you cant ill have to contact the police for help as this is personally affecting me. Many thanks daniel goncalves
GetHuman-dgoncalv did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-dgoncalv fixed the problem
We are waiting for GetHuman-dgoncalv to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.